1. Introduction
This policy aims to clarify the terms and conditions governing refunds and reimbursements related to the services provided by Leadix LLC (hereinafter referred to as the "Company," "we," "us," or "our"). Our services include digital consulting, building business infrastructure, US company formation, and building integrated systems. By making a payment and using our services, you explicitly agree to all the terms outlined in this policy.
2. Scope of Policy
- Covered Services: Includes all consulting, digital services, legal entity formation (such as LLC), EIN acquisition, building sales systems (Funnels, CRM), and content creation.
- Excluded Services: Services provided through external platforms or third-party providers that have their own specific refund policies (in this case, those services are subject to the third party's policy).
- Relationship to Terms of Use: This policy is an integral part of the general Terms of Use of Leadix LLC.
3. Nature of Services
We emphasize that Leadix services are not physical, ready-made products or traditional templates, but rather fully customized (Custom Solutions) digital and consulting services built according to each client's individual needs. Due to this nature, the contract is considered valid and accepted upon order confirmation and payment, and execution may begin immediately to ensure workflow efficiency.
4. Requests and Cancellations Before Execution
- Canceling an Order: The client has the right to cancel their request and receive a full refund (minus any banking or transactional fees imposed by the payment provider such as Stripe) ONLY if the cancellation request is submitted before our team commences any tasks related to the project, and before any government or external fees are paid.
- Approval Condition: Cancellation must be made in writing via the Company's official email.
5. Cancellation After Execution Has Begun
- Core Rule: Once the execution of the service begins by the Leadix team, the client's right to a cash refund is completely forfeited.
- Execution is considered to have started the moment the work team is assigned to the project, a discovery call is held, data gathering begins, or work commences on any phase of the agreed-upon ecosystem.
- Since the services are customized and cannot be sold to another client, no "partial refund" is calculated for completed work after execution has begun.
6. Custom Services
Services specifically designed for the client (such as visual identity design, website development, CRM setup, positioning strategies, and legal document drafting) are considered customized intellectual property the moment work on them commences, and the client has no right to request a refund once work has started.
7. Government Services and Third-Party Fees
Some of our services (such as forming a US LLC company and obtaining an EIN) involve paying fees on behalf of the client to external entities. These fees are strictly non-refundable once paid:
- US Government fees (state registration fees, IRS fees).
- Registered Agent fees.
- Fees for physical or virtual addresses.
- Fees for purchasing domains, website hosting, or software subscriptions.
If any of these fees have been paid on behalf of the client, the right to a refund is automatically forfeited even if the project is not completed due to a reason attributed to the client.
8. Subscriptions and Recurring Services (If Any)
- Cancellation: The client may cancel monthly subscriptions (such as content management or system maintenance) by submitting prior notice before [Insert Number, e.g., 5 days] of the monthly renewal date.
- Effective Date: The cancellation takes effect from the beginning of the next monthly cycle.
- Future Invoicing: Future billing will be stopped, but there is no refund for money paid for the current month in which the service was provided.
9. Payments
- Accepted Methods: We accept payments via Stripe and other approved payment providers.
- Responsibility: The client is responsible for providing accurate and valid payment details. Leadix bears no responsibility for project delays caused by incorrect payment information.
10. Refund Request Mechanism
If the client believes their case falls under the refundable cases (mentioned in Section 4 only), they must:
- Send a formal request to the email: [Insert Email].
- Clearly state the project name, invoice number, and reason for the request.
11. Request Review
- Leadix management will review the request within a maximum period of [5 to 7] business days.
- The decision will be made based on our internal logs documenting the start date of work and the payment of external fees.
- The Company reserves the right to request additional information from the client to verify the validity of the request.
12. Refund Method
- If a refund is approved (according to Section 4), the amount will be returned to the original payment method (credit card/bank account) that was used.
- Estimated Timeframe: Funds will appear in the client's account within 5 to 14 business days after we approve the refund, depending on the processing speed of the bank or payment provider (such as Stripe).
13. Cases Where Refund is Not Permitted (Strictly)
To avoid any ambiguity, the client is not entitled to a refund in the following cases:
- Commencement of any part of the service (as explained in Section 5).
- Complete execution of the service.
- Custom services where design or programming has begun.
- Payment of any government or third-party fees on behalf of the client.
- Misuse of services or breach of the agreement.
- Cessation of cooperation or failure to respond to the work team for a period exceeding [Insert Number, e.g., 15 days] without prior notice.
14. Exceptions
The only exception where a refund (full or partial) may be granted outside the scope mentioned above is:
- Company Error: If it is proven that Leadix made a gross error preventing it from providing the agreed-upon service entirely.
- Inability to Execute: If service execution becomes impossible for legal or technical reasons beyond the client's control, and we cannot provide a suitable alternative.
15. Disputes (Chargebacks)
We believe in resolving issues amicably and professionally. We urge our clients to contact us first before resorting to banks.
Important Warning Regarding Stripe and Banks: Upon completing the payment, the client acknowledges that they have read and agreed to this policy. If the client initiates a bank dispute (Chargeback) or forced refund via the bank or Stripe after our team has started work or paid external fees, we will take all legal actions to defend our rights. We will submit project access logs, government fee receipts, and communication records to the bank. If we win the dispute (which typically happens due to the clarity of our policies), the client may incur additional fees from the bank due to the misuse of the dispute mechanism.
16. Client Obligations
To ensure a smooth workflow, the client is obligated to:
- Provide accurate and correct information and documents (such as passport details for company formation).
- Respond to the work team's inquiries in a timely manner.
- Provide the necessary requirements to complete the services within the specified deadlines.
17. Delays Caused by the Client
If the client causes a delay in service execution (e.g., failing to provide required documents for company formation or delaying responses to design inquiries), this:
- Does not grant the client the right to cancel the order and receive a refund if work has actually started or any external fees have been paid.
- Reschedules the final delivery deadlines to accommodate the delay period.
18. Force Majeure
Leadix LLC bears no responsibility for the delay or non-execution of services resulting from circumstances beyond its control (Force Majeure), such as: disruption of US government services (e.g., IRS website outage), riots, natural disasters, or failure of primary payment providers. In such cases, the client is not entitled to a refund of money paid as government fees or commitments to external providers, but work will be suspended or resumed once the cause is eliminated.
19. Amendment of the Refund Policy
Leadix LLC reserves the right to amend this policy at any time to reflect changes in its operations or legal requirements. Updates will be posted on this page with an updated "Last Updated" date. Amendments will not apply retroactively to orders completed prior to the amendment date.
20. Contact Information
For any inquiries regarding this policy or to submit cancellation requests (before execution begins), please contact us via:
- Company: Leadix LLC (A registered US company)
- Email: [email protected]
- Phone / WhatsApp: +213783986411
- Website: www.leadixllc.com/
- Mailing Address: [Insert US Company Address]