Introduction
At Leadix LLC (hereinafter referred to as the "Company," "we," "us," or "our"), we believe that trust and transparency are the cornerstones of our long-term partnership with our clients. We are not just a service provider; we are your specialized partner in building your business infrastructure and accelerating its growth.
This Privacy Policy applies to our global website (https://www.leadixllc.com/) and all associated communication channels. It explains how we collect, use, protect, and share your personal information when you interact with us. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
To enable us to provide customized solutions for building your integrated business ecosystem (Strategy, Infrastructure, Sales Systems, and Growth), we collect two main types of data:
A. Data You Provide Directly:
- Contact Forms: Name, email address, phone number, and message subject when filling out any form on the website.
- Data via WhatsApp and Email: All information you share with us through these support and communication channels.
- Booking Data: When booking a consultation through our booking systems (GoHighLevel / Calendly), we collect your name, email address, phone number, and any details you add regarding your project and needs.
- Client and Project Data: Due to the nature of our services (such as forming US LLCs, obtaining an EIN, and building sales systems), we may require personal, professional, and legal data necessary to execute these services (such as passport copy, address, and business activity details).
B. Data We Collect Automatically (Analytical and Technical Data):
- Cookies and Similar Technologies: We use these to improve your experience on the website.
- Performance and Analytics Data: Using tools like Google Analytics, Microsoft Clarity, and Hotjar, we collect data on how you interact with the website (pages visited, time spent, clicks, and occasionally anonymous screen recordings).
- Device and Connection Data: Including your IP address, browser type, operating system, device type (mobile or computer), and approximate location.
- Server Logs: Automatically recorded when you access our website.
2. How We Use Your Information
We use the data mentioned above for the following purposes:
- Providing Our Services and Building a Partnership: To understand your needs, design customized solutions for the four stages of your business, and execute them (from strategy to global expansion).
- Communication and Relationship Management: To respond to your inquiries, send project updates, and follow up on billing and technical support matters.
- Continuous Analysis and Development: To analyze our website's performance, understand visitor behavior, and improve the user experience and the effectiveness of the ecosystem we provide.
- Targeted Marketing (with your consent): We may use Meta Pixel to target you with relevant ads on Meta platforms, or send marketing messages via email or SMS (if you have subscribed or opted in).
3. Sharing Data with Third Parties
We respect your privacy and do not sell your data to third parties. However, because we build an integrated infrastructure, we may need to share data with the following service providers, without whom we cannot provide our services:
- Payment Service Providers: Such as Stripe and other payment providers, to securely process international payments (we do not store your credit card data on our end; this is done through secure payment gateways).
- Booking and Management Systems: GoHighLevel and Calendly to manage consultation schedules and log your data.
- Analytics and Marketing Tools: Google Analytics, Meta (Facebook) Pixel, Microsoft Clarity / Hotjar, in accordance with their respective privacy policies.
- Government and Legal Authorities: When providing legal infrastructure services (such as forming an LLC or obtaining an EIN), we are legally required to share your specific data with official US authorities (such as the IRS or state registration departments) to complete the transactions.
- Technical Service Providers: Website hosting and email providers to ensure the operation of Leadix's digital infrastructure.
4. International Data Transfers
As Leadix is a US-based company (LLC) targeting clients in the Gulf countries, Europe, and the United States, and our services are delivered remotely, your data will be transferred and stored on servers that may be located outside your country of residence (primarily in the United States). We ensure that necessary security measures are taken to protect your data in accordance with international standards during this transfer.
5. Data Protection
We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes the use of SSL/TLS encryption protocols on our website and restricted access to sensitive client data within our team.
6. Data Retention
We retain your personal information as long as it is necessary to achieve the purposes for which it was collected, including:
- Legal Obligations: Because we establish and manage companies, we retain legal and financial records for the periods required by US law.
- Service Delivery: Throughout the duration of our partnership and our provision of technical and operational support for your project.
- Analytics: Anonymous analytics data (such as server logs) is periodically deleted in accordance with the policies of the tools used.
7. Your Rights and Protections under GDPR and CCPA
Since we serve clients in Europe and California, we fully respect the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Accordingly, you have the right to:
- The Right to Access: Request a copy of the personal data we hold about you.
- The Right to Rectification: Request the update or correction of your inaccurate data.
- The Right to Erasure: Request the deletion of your personal data (noting that we may be legally required to retain certain data due to the establishment of legal entities such as an LLC).
- The Right to Object: Object to the processing of your data for direct marketing purposes.
- The Right to Data Portability: Request the transfer of your data to a third party in a machine-readable format.
- Specific CCPA Rights: Including the right to non-discrimination for exercising your privacy rights.
To request data deletion or exercise any of your rights:
Please send a formal request to the email address: [email protected]. We will respond to your request within 30 days.
8. Cookies
Our website uses cookies to ensure the proper functioning of the site, analyze traffic, and personalize the experience. You can manage your preferences and disable non-essential cookies at any time through your browser settings, keeping in mind that this may affect some website functionalities.
Types of cookies we use:
- Essential: For basic website operation.
- Analytical: (Google Analytics, Clarity, Hotjar) to understand website performance.
- Marketing: (Meta Pixel) to measure the effectiveness of advertising campaigns.
9. Updates to the Privacy Policy
Given the dynamic nature of our business and our continuous development, we may update this policy from time to time to reflect changes in our practices or applicable laws. We will post any material changes on this page and update the "Last Updated" date. We recommend reviewing this page periodically.
10. Contact Information
If you have any questions, inquiries, or wish to exercise your privacy-related rights, we would be happy to hear from our team:
- Company: Leadix LLC (A registered US company)
- Address: Insert US Company Address or Virtual Address
- Email: [email protected]
- Phone / WhatsApp: +213783986411
- Website: www.leadixllc.com/
This policy is designed to reflect Leadix's commitment to transparency and professionalism as your trusted partner in building your integrated business infrastructure.